Shipping policy

Shipping Policy

At Valence Leather Co., every piece is carefully inspected and packaged before it leaves the workshop. Because many of our products are handmade in small quantities, processing times may vary depending on the item.

Processing Times

Ready-to-ship items are typically packaged and shipped within 2–4 business days of purchase.

Made-to-order and custom pieces may require additional production time. Estimated turnaround times will be listed on the individual product page or communicated at the time of purchase.

Business days do not include weekends or federal holidays.

Shipping

Orders are shipped using tracked carrier services. Available shipping options and rates will be displayed at checkout.

Estimated delivery times shown at checkout are provided by the shipping carrier and begin after your order has been processed and shipped.

Once your order ships, you will receive a confirmation email containing tracking information.

Shipping Delays

While we do everything possible to get your order out promptly, carrier delays caused by weather, holidays, service interruptions, or other circumstances outside of our control may occasionally occur.

Valence Leather Co. cannot guarantee carrier delivery dates once a package has been accepted by the shipping provider.

Lost or Missing Packages

If your tracking information shows no movement for an extended period or you believe your package may be lost, please contact us and we will help you investigate the shipment with the carrier.

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, and your local carrier office.

We will always make a reasonable effort to help resolve shipping issues, but Valence Leather Co. is not responsible for packages that are lost or stolen after confirmed delivery to the address provided at checkout.

Incorrect Shipping Addresses

Please verify your shipping address carefully before completing your purchase.

If you notice an error, contact us as soon as possible. We will gladly update the address if the order has not yet shipped.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed or intercepted.

Orders returned to Valence Leather Co. because of an incorrect or undeliverable address may require an additional shipping charge before they can be resent.

Damaged Shipments

If your order arrives damaged during shipping, please contact us within 7 days of delivery and include photographs of the packaging and damaged item.

We will work with you to determine the appropriate resolution and, when applicable, file a claim with the shipping carrier.